All jvh.nyc orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 4 PM EST, or on weekends or holidays, will be processed on the next business day. Shipping times will vary due to availability of merchandise.
All JvH products are shipped from New York City
All promo codes offering free shipping are eligible for UPS Ground shipping on domestic orders only. If order is returned, the promo code applied, whether for a discount or shipping, cannot be returned and is not reusable on the next online purchase made.
WHAT IS ELIGIBLE FOR RETURN OR EXCHANGE?
Returns/exchanges must be sent within 14 days of the ship date received. JvH will not accept any returns after 14 days. Items must be in the same condition as received (i.e package, labels, ect.)
Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt.
All sale items are final sale and cannot be returned or exchanged.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking. Orders placed outside the United States may accrue taxes and duties, and the customer is responsible for these charges. JvH will not cover the cost of the taxes and duties nor will they be responsible for the cost if the customer refuses the package.
For further assistance please contact us for more information:
Monday - Friday
10:00AM - 6:00PM